Policies

Before Your Visit

We want every Noctua appointment to feel easy, comfortable, and well cared for. Please review the following policies before your visit so you know exactly what to expect.

Appointments + Cancellations

We understand that plans change. If you need to cancel or reschedule, please provide at least 24 hours' notice.

24+ hours' notice: No fee
Less than 24 hours: $100 cancellation fee
No-call/no-show: $100 no-show fee

By booking and confirming an appointment, you acknowledge and agree to these policies.

Late Arrivals

If you arrive less than 15 minutes late, we may need to shorten your service to avoid impacting the next appointment. The full service price will still apply.

Arrivals of 15 minutes or more may be considered a late cancellation and subject to the applicable cancellation fee.

Payment

Payment is due at the completion of your appointment.

Noctua Aesthetics accepts major credit cards and cash.

Completed services are non-refundable. If you have a concern about your experience or treatment, please contact us so we can discuss it with you.

Before + After Your Treatment

Please carefully review any pre-care, aftercare, contraindications, consent forms, and appointment instructions provided for your service.

It is your responsibility to provide accurate information about medications, health conditions, allergies, skincare products, or other factors that may affect your treatment.

Children + Guests

To maintain a comfortable and relaxing treatment environment, please arrange childcare before your appointment unless otherwise discussed in advance.

Clients Under 18

Clients under the age of 18 must be accompanied by a parent or legal guardian throughout their appointment.

Required consent forms must be completed by the parent or guardian.

Cell Phones

We kindly ask that phones be silenced during your treatment so you can relax and Jasmine can give your appointment her full attention.

Product Returns + Exchanges

Unopened, unused, and undamaged retail products may be eligible for return or exchange.

Requests must be made within 72 hours of receiving your product, and eligible items must be returned within 30 days of purchase with their original packaging and proof of purchase.

Shipping charges are non-refundable. If an order originally qualified for complimentary shipping, applicable shipping costs may be deducted from the refund or exchange credit.

Opened, used, or unsealed products are generally not eligible for return except in the case of a suspected allergic reaction.

Allergic Reactions

If you believe you are experiencing an allergic reaction to a product purchased from Noctua Aesthetics, please contact us within 48 hours of use.

Refunds or credits, when approved, apply only to the individual product associated with the reaction.

We may request photographs or additional documentation to help evaluate the request.

Returns related to allergic reactions may be subject to a 20% restocking fee.

Product ingredients, usage instructions, and other manufacturer information are provided by the applicable manufacturer or distributor.

If you have concerns about a particular ingredient or potential reaction, please consult an appropriate healthcare professional before use.

Questions About a Policy?

If you're unsure about anything before your appointment, reach out. We're happy to help.

Noctua Aesthetics
jcostello@noctuaaesthetics.com
702-246-2896